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| With Crafty Syntax Live Help you can customize the clients sides chat window to have your logo and your color choice. |
| With Crafty Syntax Live Help you can Monitor visitor sessions and chat sessions at the same time and talk to multiple users at the same time using a unique tab system. |
| Transcripts, Messages, Referers, Page visits, Key words, and more are tracked in the data section of crafty syntax. |
| Referer tracking and page visits can be broken down to domain or directory level to better track where traffic is coming and going. |
| With CSLH you can see what the visitors are typing as they are typing their message to you. It appears in a little floating DHTML window seen above with the title "user is typing..". You can also talk to multiple people at the same time with the chat like interface, push web pages, send quick notes, HTML messages, images and more.. |
| Visitors to your website can be Proactivly invited for chat by operators using invite "layers" on the client side which show up even when pop-up blockers are enabled |
| Questions to ask clients for both the leave a message option and before they being a chat session are changeable. Operators can add unlimited questions to ask the visitor. Data from the questions can be exported into Excel and/or e-mailed to the oprators when not online. |
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