onoffline image doesn't show up

[nitehawk]

yes this is a new install and i put the code in and i get no image at all

i just see the image code and that is it can someone please help me

[sloanxue]

first you need GENERATE the HTML

about the detail please see http://www.craftysyntax.com/howto.php#a4
then you need to paste the html code on the page where you want to show.

For example:
if you use Zen Cart, you need to find the "tpl_main_page.php" (/includes/templates/YOUR TEMPLETE/common/)from your host.

and paste the HTML code on where you want to show the pic,

For example again: if you want to show the off/on image on the top of the right-side box postion, you need to find
"<?php
/* ----- prepares and displays right column sideboxes ----- */
?>"
then paste to code in the front of it, like:

<!-- Powered by: Crafty Syntax Live Help http://www.craftysyntax.com/ -->
<div id="craftysyntax">
<script type="text/javascript" src="/livehelp/livehelp_js.php?eo=1&relative=Y&amp;department=1&amp;serversession=1&amp;pingtimes=15"></script>
</div>
<!-- copyright 2003 - 2009 by Eric Gerdes -->
<?php
/* ----- prepares and displays right column sideboxes ----- */

that is all, now you can reflash your website, and you will saw the pic of live help

different templete, the positon may different.
Any question you can email sloanxue@gmail.com