Rackspace.com: Company Overview
Rackspace Area of Functionality:
- Managed cloud segment of business information technology (IT) marketplace
- Analyst firm Gartner ranks Rackspace as a leader in the Magic Quadrant for cloud enabled managed hosting in Europe and North America.
- Fanatical Support for Office 365 and Azure as a Tier-2 Microsoft CSP and to leading public and private clouds including OpenStack, Amazon Web Services® (AWS), Microsoft® Azure™ and VMware®.
Integrated IT solutions for common business: Website hosting, Web content management, info services, office mail and collaboration, private clouds and e-commerce,
Advisory services: for application appraisal and migration, DevOps automation, technology strategy, security and conformity.
Business offers solutions: transversely a collection of IT form factors, including dedicated single – renter servers, multi-tenant public cloud, cloud that is hybrid and private cloud.
No. of Data Centers: 11
Support: Rackspace provides Fanatical Support across its managed services and entire product portfolio
Customer Base: in more than 120 nations including more than half of the Fortune 100
Company Operations located: USA, Sydney and London, Mexico City, Hong Kong, Zurich, Amsterdam
Market cap – $2.93 billion
CEO and President: Mr. William Taylor Rhodes
CFO, Senior VP and Treasurer: Mr. Karl Pichler
CAO: Joseph Saporito
Former CEO-2014: A. Lanham Napier, Graham Weston
General Manager and Divisional Senior VP: Mr. Mark W. Roenigk
VP channel sales: Blake Wetzel
Rackspace is a managed cloud computing company that is based in Wind crest, Texas, USA. Rackspace has its offices in Australia, Switzerland, United Kingdom, San Francisco, California, Israel, Netherlands, India, Austin, Texas and Hong Kong. Moreover, its data centers are in United Kingdom, Texas, Virginia, Illinois, Hong Kong and Australia. Company`s apps division and email operates from Blacksburg.
Rackspace.com is a managed cloud company. It is experienced and highly specialized expertise in web hosting. It offers best service across the world. It is a leading company in infrastructure technologies, databases, and applications. Everything that they offer is in managed way.
Reliability and Uptime Report
It offers across multi-tenant and single-tenant platforms. It provides best fit for your unique IT needs. Rackspace is a leader in hybrid cloud solutions. It is Integrated IT solutions for common business, Advisory services and Customer Base. It provides super scalable 100% Network Uptime Guarantee. That means when traffic explodes, your site will not go down or slow down.
Rackspace has achieved 99.79% uptime last week. With 9 existing domains were deleted, 62 domains were transferred away, 3 new domains were registered with Rackspace and 32 domains were transferred to Rackspace from other web hosts. As per social media content and conversations, Rackspace has 80% positive user response.
Plan and Pricing
Rackspace.com has four plans, they are – Standard Plan, Enhance One, Enhance Two and Performance One. It has various plans so that you can choose from it as per your need and requirement. It has managed dedicated servers with private cloud computing services. It is affordable email hosting service for small business.
Features and Control Panel
Rackspace.com offers various features, top of them are as follows – Unlimited domains, Powerful infrastructure, Grows with you, Databases on demand, Uptime and redundancy and many more. Economies of scale are nice but more valuable.
Rackspace has introduced Cloud Control Panel. It has an intuitive and simple interface. It has various features.
It has High-touch passionate technical support system that is available 24x7x365. It offers easy access to engineers to its customers over phone, chat, or email. Its technical support team helps its customer through planning, architecting, building, and operations. It’s all specialists have at least Level 2 expertise and they are empowered to do whatever it takes to solve your problem and they own your problem until it gets resolved.
Rackspace.com has lots of pros, such as – Excellent customer support, Good value for price. If you have ever experienced poor technical support system with other providers then you can surely understand the importance of good support.
Its cons are – some interface latency and Not enough self-service automation or set-up wizards.
Cancellation and Refund Policy
Cancellations that are submitted through email, phone, or chat are not accepted.
Before submitting a cancellation request you need to create a backup of your website, database, and email. You need to delete cloud server to stop billing. So that all data is removed from the systems when you process the account closure. If you want your remove the data immediately, then complete the deletion process before submitting a cancellation request.
- BVoIP selects Rackspace as New Strategic Global Infrastructure Provider and now will be transitioning transitioning its partners to Rackspace facilities in all regions worldwide. Partners will gain 24x7x365 dedicated support team who provide Fanatical Support and expertise. Currently company services North America, UK & Europe, and Australia & New Zealand.
- Rackspace to Broaden Channel Reach With Fanatical Support for Microsoft Azure and Microsoft Office 365 Reseller and Referral Program.
Rackspace Partner Network companies will be able to resell and refer both Microsoft Azure and Microsoft Office 365 from Rackspace as a 2-Tier Microsoft Cloud Solution Provider (CSP), while receiving industry-leading Fanatical Support® from Rackspace. (Marketwired – July 07, 2016)
Rackspace is not as polished a cloud platform as some of its competitors, but its customer support is excellent and pricing is very competitive. So it is worthy to purchase.